Delete your DROPS account
By the DROPS Asia Chapter · Updated
DROPS Forum and DROPS Metaverse share one login. Deleting it closes your account for both services on every platform. Uninstalling the app or signing out does not delete the account.
Planned deletion in DROPS Metaverse
We are developing Delete my account for the forthcoming store release, for everyone including company administrators and DROPS staff. It is not presented as available in existing versions. The exact menu path will be added here after the released controls have been verified.
The planned process is to sign in, choose Delete my account, read the shared-account and retained-record explanation, request a code, enter the code emailed to the verified account address and confirm. The result is intended to show retained categories and dates. Until this is released, use the email route below. Email assistance will remain available afterwards for accessibility, sign-in difficulties and other help.
Request deletion or help by email now
Email secretary@drops.asia with the subject Delete my DROPS account. Tell us which account email the request concerns. Do not email us your sign-in code or password. We will verify your identity and explain any further steps. You can use this route if you cannot sign in or use the app. There is no fee to request deletion.
The planned in-app flow will use the following arrangement for administrators too: If you are a company administrator or a DROPS staff member, deleting your account also removes your administrator role. DROPS then looks after your company's administration until your company names a new administrator. For a current assisted request, we will help transfer these responsibilities; holding an administrator role does not remove your ability to request deletion.
What is deleted and what is kept?
The planned in-app process is intended to remove the shared login, profile and other account-linked personal information, subject to limited retained records. For a current assisted request, we assess the records individually and confirm what has been removed, what is retained and any remaining steps. Closing or disabling access alone is not represented as completed erasure. Training, enrolment and examination evidence is kept for two years after account closure; certificate verification information, including the recipient's name, and private certificate PDFs for six years from issue; and payment/tax records for the period required by applicable law. Relevant documented legal holds can extend these periods. Named certificate verification can therefore remain available after account deletion until its retention period ends.
In the forthcoming process, other people's shared game or discussion history is intended to remain under Deleted user, with identifying content removed or minimised. For a current assisted request, shared content is assessed separately and we confirm the action taken. Safety-report and erasure information is handled as explained in the Privacy Policy. The new automated deletion and retention controls are still being developed; an assisted request may require separate work across provider copies. Separation of retained evidence from the deleted login and prevention of same-email restoration are intended safeguards of the forthcoming automated process; they are not claimed as a verified current app capability.
Some provider copies, logs and backups are handled separately under their retention schedules. Contact us for help with those copies. We explain if additional time or steps are needed. If you have a paid service or store subscription, check its cancellation arrangements as well.